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How far can a company go before it is too far to regain user trust? Many people weren’t thrilled with Avast bringing pop-up ads to CCleaner, nor were they happy when CCleaner was backdoored and infected with malware. Piriform expects the promised changes to take “weeks, not days,” to implement.
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Today we have removed v5.45 and reverted to v5.44 as the main download for CCleaner while we work on a new version with several key improvements.
We’re also creating a factsheet to share which will outline the data we collect, for which purposes and how it is processed. We’re currently working on separating out cleaning functionality from analytics reporting and offering more user control options which will be remembered when CCleaner is closed.
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I wanted to give a quick progress update on what we're doing. 1Password and KeePass are the new targets. Thank you all for your continued feedback (positive and negative, it all helps). Users were not placated by the promise of CCleaner changes at some point in the future, so Piriform removed v5.45 from the downloads. You will have the options of enabling all, some or none of these functions, and this functionality will be uniquely controlled from the UI.” Advanced Monitoring features would be renamed to “make their functions clearer.” There were plans to “separate out Active Monitoring (junk cleaning alerts and browser cleaning alerts) and heartbeat (anonymous usage analytics) features in the UI” in a future version and to “give you the ability to control these individually.
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He added that the collected data was “completely anonymous,” and collecting it could help Piriform “rapidly detect bugs, identify pain points in the UI design and also understand which areas of functionality we should be focusing our time on.”Īdding the new analytics with Active Monitoring had been quick to implement, Piriform said, but failed to give users much control. Avast Free Antivirus is our essential security software for stopping malware, spyware, and ransomware without slowing down your PC. However, he did admit that in v5.45 the company extended “existing analytics functionality in the software in order to gain greater insight into how our users interact with the software.” "Paul Piriform," writing on behalf of Avast, suggested a lot of the user outrage came from the “scary name” of Active Monitoring, adding that it had been part of CCleaner for years.
The temp file cleaning and such functionalities are built into Windows now. I used to use CCleaner a long time ago, but now I see it as untrustworthy and unnecessary. As for the privacy options, users of CCleaner v5.45 Free had none instead, there was a link to the company’s privacy policy for the description of what data was collected and how it was used.įurthermore, users couldn’t terminate CCleaner v5.45, as clicking on the X to close the program would only minimize it it required using Task Manager to force the program to close. The registry is a small file that you should simply leave alone outside of troubleshooting or some small tweaks like disabling web searches in Explorer.
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